This Refund Policy ("Policy") applies to the following purchases:    

 

General

We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").

 

Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

 

Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

 

Australian Consumer Law

Under the Australian Consumer Law: 

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled to cancel the purchase; and to a refund for the price of the goods.

 

If the failure with the service does not amount to a major failure, you are entitled to to a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid.

 

We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

 

Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

 

If a product or service which you purchased for hire from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a refund. 

 

If a product or service which you purchased for hire from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

 

Cancellation and Change of Mind

 

Products Damaged During Delivery

In the event that the product you hired has been damaged during delivery:

Please contact us as soon as possible.

 

Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.  

 

We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 1 day from the date of receiving the product.

 

Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to refund for a product or service purchased by you if:

 

You misused the said product in a way which caused the problem.

 

You knew or were made aware of the problem(s) with the product or service before you purchased it.

 

You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

 

Any other exceptions that apply under the Australian Consumer Law.

 

 

Response Time

We aim to process any requests for repairs, replacements or refunds within     days of receipt.

 

How to Discuss Faults

You can contact us using the contact email provided at the end of this Policy to discuss a return using the information.

 

Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

 

To be eligible for a refund, you must provide proof of purchase.

 

You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

 

Contact Us

If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: info@eventsandcoechuca.com.au